Arizona Certified Caregiver Practice Exam

How should a caregiver respond if a client is exhibiting signs of agitation?

1. Remind them to control their emotions

2. Remain calm, try to understand their feelings, and redirect their focus

3. Leave them alone until they calm down

4. Engage in a heated discussion to address their agitation

The correct answer is: Remain calm, try to understand their feelings, and redirect their focus

When a client is exhibiting signs of agitation, responding with calmness and attempting to understand their feelings is crucial. This approach helps to create a supportive environment where the client feels heard and validated, which can often diffuse the situation. By remaining calm, the caregiver sets an example and helps to lower the emotional intensity of the interaction. Redirecting the client's focus can further assist in shifting their attention away from the source of agitation, which may help them regain a sense of control and comfort. This method encourages positive engagement, allowing the caregiver to facilitate a more productive dialogue that may lead to resolution or comfort. Addressing agitation through understanding and redirection promotes a compassionate approach, which is essential in caregiving, especially in managing the emotional well-being of clients.